Solutions for Energy & Utilities
- Customer Experience
- Work Orders & Asset Management
- IT Portfolio Modernization
- Cost Optimization & Rationalization
Skedulo Accelerators for Utilities
Microservices
AI/ML & Digital Assistants
Portfolio Rationalization
Data Analytics
DevOps Automation
Enterprise Integration
Call Deflection & Service Automation
Transform service delivery, leveraging AI to pick up the slack and accelerate solution times.
Results
40%
Reduced call volume
50%
Lower cost-per-call
50%
Reduced hold/wait times
25%
Increased customer satisfaction
Products
- Omnichannel AI Chatbot deployment
- IVR-to-SMS deflection
- Customer bill insights via Opower
“Our ticket volume has dramatically decreased. Before, most of my time was spent on emails. Now, the bot is leading customers in the right direction, and it really takes the load off.”
Senior Customer Service Manager
Fortune 100 Utility
A track record of success
Skedulo has worked with a number of platforms including…
Results
100%
Automated routine reporting
8
Unlocked productivity hours weekly per tech
15%
Increased customer satisfaction
Connected Field Service
Products
- ERP extension for mobility
- Live updates, tracking, & reporting
- Warehouse & routing integration
Connected Field Service
Products
- ERP extension for mobility
- Live updates, tracking, & reporting
- Warehouse & routing integration
Results
100%
Automated routine reporting
8
Unlocked productivity hours weekly per tech
15%
Increased customer satisfaction
“Working with Skedulo, we saved a lot of time and money by not reinventing the wheel.”
Principal Architect
Fortune 100 Utility
DevOps Acceleration
Results
30%
Reduce software development time
100%
Automated code testing
Products
- DevOps toolkit creation
- Continuous Integration/Delivery
- DevOps training
“Skedulo has helped us save costs and significantly improve productivity… taking infrastructure automation and management down to minutes instead of days or weeks.”
Tim Murnane
Director of IT, Exelon Corporation
Utility Transformation Story
Exelon Corporation
Exelon Corporation delivers electricity to more than 10 million customers nationwide through six regional operating companies. To reduce the burden on their call center teams, Exelon launched a digital transformation leveraging conversational AI to deflect and service customer inquiries with a high degree of satisfaction. Working closely with Skedulo, Exelon built an Oracle Digital Assistant-powered AI chatbot experience and piloted it at one operating company before expanding the approach to all six with major success.
Tim Murnane
“Skedulo brings enterprise expertise & a forward looking viewpoint driving next level innovation.”